HITCH-TEK WEBSITE PRIVACY POLICY

Hitch-Tek Pty. Ltd. is committed to providing quality products and services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/. What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers, banking and credit card details. This Personal Information is obtained in many ways including verbally, by correspondence, by telephone and facsimile, by email, via our website at https://www.hitch-tek.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties (including Paypal, and Meta’s Facebook & Instagram). We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing quality products and services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Website Statistics We collect website statistics for our website at https://www.hitch-tek.com.au. These statistics enable us to monitor and improve the effectiveness of our website, marketing and advertising. Examples of website statistical data we collect include: number of visits, time, day, month, year and duration of visits, country of origin, operating systems, browsers, referring search engines and websites, search keyphrases and keywords, host/ip address, navigation, pages viewed and downloads. Cookies Some embedded third party features (e.g. Paypal) on our website may use cookies. Your usage of our website at https://www.hitch-tek.com.au indicates your agreement to, and acceptance of, the usage of cookies by third parties and their terms and conditions related to same. Cookies can be managed, blocked or deleted via the security settings in your internet browser. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (e.g. Paypal, and Meta’s Facebook & Instagram) . In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We utilise Paypal to facilitate payments for products sold on our website https://www.hitch-tek.com.au. Paypal’s Privacy Hub is available at: https://www.paypal.com/myaccount/privacy/privacyhub. Meta’s (Facebook & Instagram) Privacy Centre is available at: https://www.facebook.com/privacy/center/ Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Hitch-Tek Pty. Ltd. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality products and services to you. Policy Updates This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy, please contact us at: Hitch-Tek Pty. Ltd. Head Office: 14 Dazln Drive, Melton Victoria 3337 Telephone: (03) 9971 0900 Email: info@hitch-tek.com.au May 2025 Last update: May 2025 This Privacy Policy based on template courtesy Business Victoria at: https://business.vic.gov.au/tools-and-templates/privacy-policy-template